Refund policy

At RoadRoutine, we understand that buying online for your family needs to feel safe and stress-free.

If something is not right, we are here to help.

30-Day Family-Approved Guarantee

We offer a 30-day return window from the day your order arrives.

To be eligible for a return, items must be unused and in original condition.

Packaging should be intact where possible.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and a clear photo of the issue.

We will arrange a replacement or refund as quickly as possible.

Change of Mind

Because our products are shipped directly from our suppliers, we are unable to accept returns for change of mind once an order has been shipped.

If you contact us before dispatch, we will do our best to cancel your order.

Incorrect Items

If you receive the wrong item or colour, please contact us and we will fix it with no stress.

Refund Processing

Once your return is approved, refunds are processed to your original payment method.

Please allow 5 to 10 business days for funds to appear, depending on your bank.

Shipping Times

Orders typically arrive within 7 to 14 business days.

Occasionally, delays may occur due to customs or carrier issues. We appreciate your patience and will keep you informed.

If you have any questions or concerns, reach out to us at:

📧 support@roadroutine.com

We aim to respond within 24 to 48 hours.